Quick question: how are your properties handling annual refreshers on emergency communications? On my desk (06:00–14:00, East End), we run quarterly tabletop scenarios, but I still hear missed readbacks when we issue a stop broadcast or Rule 241 during a PTC cutout — looking for courses or practice routines that stick…
We cut missed readbacks by starting each shift with a 2–3 minute call-and-response: dispatcher issues a canned stop broadcast or ‘Rule 241 during PTC cutout’ to two random crews and we play back the channel logger immediately if the readback isn’t verbatim… The instant replay makes the miss obvious and sticks way better than quarterly tabletops, though it can feel rote if you run more than two scenarios. Could you slot that into your 06:00–14:00 East End lineup without blowing up the brief?
We’ve had good results with 2‑minute “audio flashcards”: pull a 30–45s clip of an actual stop or 241 during a PTC cutout from last week, play it cold at lineup, and require a clean rewrite and readback using “I‑L‑L‑T” (initials, location, limits, time); misses retry immediately with a one‑line correction… Tabletops are fine, but keep them tight and rotate crews so no one coasts — think batting practice for ears. Tracking first‑pass correct also makes it easy to flag who needs a quick 1:1 drill.
On my desk the thing that stuck was a fixed cadence: dispatcher says stand by for readback, we pause three seconds, then crews give ID–location–authority from a small tent card; any miss triggers an immediate redo with the same cadence. Took a week to stick — @baker20 think that pause would fit your lineup?